Shipping policy
**Shipping **
We ship packages within 2 business days after receiving payment. If we encounter delays in processing your order, we will notify you by email.
We use La Poste's Colissimo services or DHL for our national and international deliveries.
Shipping rates vary depending on the destination and package weight. You can view the delivery rates when placing an order.
For national deliveries, you can choose between home delivery with hand delivery or store pickup. For international deliveries, only home delivery is available.
We are not responsible for delivery delays due to events beyond our control, such as strikes, natural disasters, or customs delays.
**Returns**
We accept returns of your items within 7 business days of receiving your package, provided they are in perfect condition and in their original packaging.
Returns are at the customer's expense.
If you wish to return an item, please contact us by email to get a return authorization and detailed instructions.
Refunds will be made within 7 business days after receiving and verifying the returned item.
If you received a faulty or incorrect item, we will cover the return costs and will send you a replacement or a refund, depending on your choice.
**Return Address**:
VANILLA DEL SOL
29 CENTRE COMMERCIAL DU COEUR DE JARRY
IMPASSE DES PALETUVIERS
97122 BAIE MAHAULT
GUADELOUPE
We ship packages within 2 business days after receiving payment. If we encounter delays in processing your order, we will notify you by email.
We use La Poste's Colissimo services or DHL for our national and international deliveries.
Shipping rates vary depending on the destination and package weight. You can view the delivery rates when placing an order.
For national deliveries, you can choose between home delivery with hand delivery or store pickup. For international deliveries, only home delivery is available.
We are not responsible for delivery delays due to events beyond our control, such as strikes, natural disasters, or customs delays.
**Returns**
We accept returns of your items within 7 business days of receiving your package, provided they are in perfect condition and in their original packaging.
Returns are at the customer's expense.
If you wish to return an item, please contact us by email to get a return authorization and detailed instructions.
Refunds will be made within 7 business days after receiving and verifying the returned item.
If you received a faulty or incorrect item, we will cover the return costs and will send you a replacement or a refund, depending on your choice.
**Return Address**:
VANILLA DEL SOL
29 CENTRE COMMERCIAL DU COEUR DE JARRY
IMPASSE DES PALETUVIERS
97122 BAIE MAHAULT
GUADELOUPE